{"id":114891,"date":"2026-09-03T05:03:45","date_gmt":"2026-09-03T03:03:45","guid":{"rendered":"https:\/\/www.infokuryr.cz\/n\/?p=114891"},"modified":"2026-09-03T05:03:45","modified_gmt":"2026-09-03T03:03:45","slug":"pacienti-to-vzdavaji-lekarskou-ordinaci-nyni-kontaktuje-umela-inteligence-a-ta-nicemu-nerozumi","status":"publish","type":"post","link":"https:\/\/www.infokuryr.cz\/n\/2026\/09\/03\/pacienti-to-vzdavaji-lekarskou-ordinaci-nyni-kontaktuje-umela-inteligence-a-ta-nicemu-nerozumi\/","title":{"rendered":"Pacienti to vzd\u00e1vaj\u00ed: L\u00e9ka\u0159skou ordinaci nyn\u00ed kontaktuje um\u011bl\u00e1 inteligence \u2013 a ta ni\u010demu nerozum\u00ed"},"content":{"rendered":"
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Person\u00e1l je drah\u00fd: St\u00e1le v\u00edce l\u00e9ka\u0159sk\u00fdch ordinac\u00ed se spol\u00e9h\u00e1 na asistenty s um\u011blou inteligenc\u00ed po telefonu. Dokonce i ti, kte\u0159\u00ed pot\u0159ebuj\u00ed l\u00e9ka\u0159skou sch\u016fzku v n\u011bkter\u00fdch \u010d\u00e1stech Velk\u00e9 Brit\u00e1nie, u\u017e nemus\u00ed nutn\u011b hovo\u0159it s recep\u010dn\u00ed,\u00a0<\/span><\/strong>ale s \u201eEMMOU\u201c<\/span><\/strong><\/a>\u00a0\u2013 recep\u010dn\u00ed s um\u011blou inteligenc\u00ed. To m\u00e1 zkr\u00e1tit \u010dekac\u00ed doby. V ji\u017en\u00edm Yorkshiru v\u0161ak syst\u00e9m zp\u016fsobuje frustraci: U\u017e te\u010f se pot\u00fdk\u00e1 s region\u00e1ln\u00edm dialektem. Pacienti to frustrovan\u011b vzd\u00e1vaj\u00ed nebo v nal\u00e9hav\u00fdch p\u0159\u00edpadech jdou do ordinace osobn\u011b.<\/span><\/strong><\/p>\n

N\u00e1v\u0161t\u011bva l\u00e9ka\u0159e nikdy nen\u00ed p\u0159\u00edjemn\u00fd z\u00e1\u017eitek. Jste nemocn\u00ed, ve stresu, mo\u017en\u00e1 m\u00e1te obavy a v\u0161e, co si ve skute\u010dnosti p\u0159ejete, je jedno: co nejrychleji a nejsnadn\u011bji se domluvit na sch\u016fzce. Hovory do ordinac\u00ed a zdravotnick\u00fdch center v\u0161ak st\u00e1le \u010dast\u011bji vy\u0159izuj\u00ed syst\u00e9my um\u011bl\u00e9 inteligence.\u00a0<\/span><\/p>\n

V n\u011bkolika britsk\u00fdch l\u00e9ka\u0159sk\u00fdch ordinac\u00edch nyn\u00ed syst\u00e9m s n\u00e1zvem EMMA zpracov\u00e1v\u00e1 prvn\u00ed kontakt. Je navr\u017een tak, aby okam\u017eit\u011b p\u0159ij\u00edmal hovory, zaznamen\u00e1val pot\u0159eby pacienta a nahrazoval otravn\u00e9 \u010dekac\u00ed fronty.<\/span><\/p>\n

V Rotherhamu nyn\u00ed vid\u00edme, jak skv\u011ble tento state\u010dn\u00fd nov\u00fd sv\u011bt funguje. M\u00edstn\u00ed organizace Healthwatch\u00a0<\/span>Rotherham hl\u00e1s\u00ed<\/span><\/a>\u00a0st\u00ed\u017enosti na n\u011bkolik l\u00e9ka\u0159sk\u00fdch ordinac\u00ed v regionu South Yorkshire, kter\u00e9 se spol\u00e9haj\u00ed na recep\u010dn\u00ed s um\u011blou inteligenc\u00ed EMMA: kv\u016fli region\u00e1ln\u00edm p\u0159\u00edzvuk\u016fm a rozd\u00edln\u00fdm \u0159e\u010dov\u00fdm vzorc\u016fm nerozum\u00ed n\u011bkter\u00fdm pacient\u016fm.\u00a0<\/span><\/p>\n

Senio\u0159i a skupiny veter\u00e1n\u016f dali organizaci EMMA \u0161patn\u00e9 hodnocen\u00ed. N\u011bkte\u0159\u00ed m\u011bli s navigac\u00ed v syst\u00e9mu um\u011bl\u00e9 inteligence v\u016fbec pot\u00ed\u017ee. N\u011bkte\u0159\u00ed byli nakonec nuceni osobn\u011b nav\u0161t\u00edvit l\u00e9ka\u0159skou ordinaci, proto\u017ee d\u0159\u00edve zn\u00e1m\u00e1 metoda po telefonu jim ji\u017e nefungovala.<\/span><\/p>\n

Zd\u00e1 se, \u017ee nikdo neuva\u017eoval o tom, \u017ee nemocn\u00ed lid\u00e9 by mohli m\u00edt zvl\u00e1\u0161tn\u00ed pot\u00ed\u017ee s jasn\u00fdm a bezn\u00e1\u0159e\u010dn\u00fdm mluven\u00edm do telefonu s um\u011blou inteligenc\u00ed. To p\u0159edstavuje zvl\u00e1\u0161tn\u00ed v\u00fdzvu pro star\u0161\u00ed pacienty, lidi s \u0159e\u010dov\u00fdmi a jazykov\u00fdmi obt\u00ed\u017eemi nebo pro ty, kte\u0159\u00ed maj\u00ed m\u00e1lo zku\u0161enost\u00ed s digit\u00e1ln\u00edmi technologiemi. Jin\u00ed se mohou jednodu\u0161e c\u00edtit nep\u0159\u00edjemn\u011b p\u0159i sd\u00edlen\u00ed sv\u00fdch osobn\u00edch \u00fadaj\u016f a st\u00ed\u017enost\u00ed se strojem.\u00a0<\/span><\/p>\n

V\u00fdrobce, QuantumLoopAI, zd\u016fraz\u0148uje, \u017ee EMMA okam\u017eit\u011b p\u0159ij\u00edm\u00e1 hovory, hovo\u0159\u00ed krom\u011b angli\u010dtiny 17 jazyky a umo\u017e\u0148uje kdykoli p\u0159edat pacienty lidsk\u00e9mu oper\u00e1torovi. V\u00edce ne\u017e 90 procent pacient\u016f \u00fadajn\u011b hl\u00e1silo zlep\u0161en\u00ed slu\u017eeb.<\/span><\/p>\n

Ve zdravotnictv\u00ed by se \u010dlov\u011bk mo\u017en\u00e1 nem\u011bl pt\u00e1t jen na to, co je rychlej\u0161\u00ed, ale tak\u00e9 na to, co je hum\u00e1nn\u011bj\u0161\u00ed. Existuj\u00ed online syst\u00e9my pro jednoduch\u00e9 rezervace sch\u016fzek. Ti, kte\u0159\u00ed volaj\u00ed, pravd\u011bpodobn\u011b rad\u011bji proberou sv\u00e9 obavy s n\u011bk\u00fdm jin\u00fdm. Lid\u00e9 obvykle nevolaj\u00ed sv\u00e9mu praktick\u00e9mu l\u00e9ka\u0159i, proto\u017ee je obzvl\u00e1\u0161\u0165 bav\u00ed interakce s administrativn\u00edmi syst\u00e9my a modern\u00edmi technologiemi.<\/span><\/p>\n

Ti, kte\u0159\u00ed nemohou pou\u017e\u00edvat syst\u00e9m EMMA, mohou laskav\u011b po\u017e\u00e1dat o lidsk\u00e9ho pacienta. I kdy\u017e to zjevn\u011b nen\u00ed spolehliv\u011b \u00fasp\u011b\u0161n\u00e9, jinak by n\u011bkolik pacient\u016f do jejich ordinace nedorazilo. L\u00e9ka\u0159sk\u00e9 ordinace jsou nav\u00edc i nad\u00e1le ze z\u00e1kona povinny nab\u00edzet vhodn\u00e9 alternativy pacient\u016fm, kte\u0159\u00ed takov\u00e9 syst\u00e9my nemohou pou\u017e\u00edvat.\u00a0<\/span><\/p>\n

Zp\u011btn\u00e1 vazba od pacient\u016f bude tak\u00e9 p\u0159ed\u00e1na organizaci Healthwatch England a odtud ministerstvu zdravotnictv\u00ed a soci\u00e1ln\u00ed p\u00e9\u010de. Pracuj\u00ed na pokynech t\u00fdkaj\u00edc\u00edch se pou\u017e\u00edv\u00e1n\u00ed telefonn\u00edch syst\u00e9m\u016f s um\u011blou inteligenc\u00ed v ordinac\u00edch l\u00e9ka\u0159\u016f, uvedli.\u00a0<\/span><\/p>\n

Takov\u00e9 syst\u00e9my se ji\u017e pou\u017e\u00edvaj\u00ed i v t\u00e9to zemi; jsou obzvl\u00e1\u0161t\u011b obl\u00edben\u00e9 ve v\u011bt\u0161\u00edch zdravotnick\u00fdch centrech. Kdy dos\u00e1hneme bodu, kdy budeme p\u0159ekvapeni, kdy\u017e zvedneme telefon, kdy\u017e na druh\u00e9m konci linky najdeme skute\u010dn\u00e9ho \u010dlov\u011bka?<\/span><\/p>\n

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Person\u00e1l je drah\u00fd: St\u00e1le v\u00edce l\u00e9ka\u0159sk\u00fdch ordinac\u00ed se spol\u00e9h\u00e1 na asistenty s um\u011blou inteligenc\u00ed po…<\/p>\n","protected":false},"author":2,"featured_media":114892,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[7],"tags":[3101,1878,1789,2194],"_links":{"self":[{"href":"https:\/\/www.infokuryr.cz\/n\/wp-json\/wp\/v2\/posts\/114891"}],"collection":[{"href":"https:\/\/www.infokuryr.cz\/n\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.infokuryr.cz\/n\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.infokuryr.cz\/n\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.infokuryr.cz\/n\/wp-json\/wp\/v2\/comments?post=114891"}],"version-history":[{"count":0,"href":"https:\/\/www.infokuryr.cz\/n\/wp-json\/wp\/v2\/posts\/114891\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.infokuryr.cz\/n\/wp-json\/wp\/v2\/media\/114892"}],"wp:attachment":[{"href":"https:\/\/www.infokuryr.cz\/n\/wp-json\/wp\/v2\/media?parent=114891"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.infokuryr.cz\/n\/wp-json\/wp\/v2\/categories?post=114891"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.infokuryr.cz\/n\/wp-json\/wp\/v2\/tags?post=114891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}